Due to the different responsibilities of the teams it is therefore important to be able to review the content of a Backup Exec SLF file and this article explains the key entries within such files. Depending on the problem the issue would usually be handled by a different team.įor instance, product issues against Backup Exec are usually handled by Technical Support, invalid license files are usually the Customer Care (Licensing Team) and a valid license file containing the wrong licenses might be the reseller or Customer Care.
Should a Backup Exec administrator experience issues when applying licenses using SLF files, it can be difficult to understand if the issue is a product issue within Backup Exec, an invalid license file or the supplied file is valid but does not contain the expected or required licenses.